Moving on in IT Service Management

Tuesday 29 April 2014

Registration & refreshments at 6.00pm with talks commencing at 6.30pm. Finishing around 8.00pm

Room 326, 3rd Floor, Reginald Mitchell Building, Southampton Solent University, Southampton, SO14 0RD | Maps

Ian Connelly and Adam Poppleton

Free of charge, for both BCS and Non-BCS members.

Joint event between BCS Hampshire Branch, Service Management Specialist Group, Quality Specialist Group and Southampton Solent University.

This event is free, open to all, but please book through the BCS website when available, both for BCS members and non-members for arranging refreshments.

Information Technology is continually moving forward - whether infrastructure, application or delivery model. Service Management underpins how these components combine to deliver business value. ITSM itself needs to move forward in line with these.

This session will discuss the core concepts and structures of ITSM, and the maturity stages required to match increasingly demanding business needs from IT services. It aims to demonstrate that "Whatever your role in IT - with Service Management, everyone's involved."

It is targeted at those who already have a basic foundation in Service Management and are considering the challenges ahead of them. 'Expert' level members may also benefit, and their own contributions and ideas will be welcomed.

About the Speakers:

Ian Connelly currently works with Domestic and General within their Operational IT Group. His current role is to provide specialist skills to the Service Desk, Desktop and Access Control Teams. Prior to this he ran the Service Desk Team and worked on a project to prove IT Service Continuity capability.

He has worked with a variety of organisations over the last 15 years, including within the managed services, telecoms and Internet sectors. The last 5 years have been as a specialist in Operational IT and Service Management. As an active member of the Service Management Community, Ian is also a regular attendee at itSMF UK and SDI events.

Adam Poppleton is an experienced and qualified service management consultant with a background of 15 years of senior positions in IT, project and service management for public and private sector organisations both nationally and internationally. A priSM Fellow and a Chartered IT Professional, Adam is active on several industry committees including itSMF, BCS, priSM and the BSI committee for ISO/IEC 20000. He has frequently presented on service management topics at regional and national events and is an author and reviewer of ITSM materials.

PDF icon Moving on in IT Service Management - Ian Connelly and Adam Poppleton