BS 15000: IT Service Management

Thursday 21 October 2004


David Birch, Consultant, Fujitsu Services

Holiday Inn, Grove Road, Basingstoke

Organised by the Institute of Quality Assurance, Thames Valley Branch with the BCS Quality Specialist Group and the BCS Hampshire Branch.

Does IT Service Management and the BS15000 standard add business value? For professionals concerned with the organisation or development of quality information technology services BS 15000 is an essential. BS15000 is the world's first standard for IT service management.

The standard specifies a set of interrelated management processes, and is based heavily upon the ITIL (IT Infrastructure Library) framework. The standard may be used for a variety of purposes, including for outsource tenders, ensuring consistency by all service providers benchmarking and as the basis for formal certification.

Whether you are entirely new to the topic, or whether you are a seasoned ITIL practitioner, you should hopefully find something of value.