Transforming NHS Choices with Agile and Lean UX

Thursday 21 January 2016, 5.30pm - 7.30pm

Room 7140, Stoddart Building, City Campus, Sheffield Hallam University, Howard Street, Sheffield, S1 1WB

David Thornley, Head of Networks and Infrastructure, Sheffield Hallam University
Mark Charlesworth, Operations Manager for Networks and Infrastructure, Sheffield Hallam University


We've been working on the early stages of transforming NHS Choices, Europe's largest digital health service. We are going to tell you about how we're putting users at the heart of the new service, our ongoing delivery approach and some of the challenges we've faced along the way.

We'll be sharing practical Agile and Lean UX techniques you can use to get to know your users better including:

  • Understanding user needs
  • Assumption mapping
  • Testing hypotheses
  • Affinity sorting
  • Task-based personas
  • User journey mapping
  • User research
  • Low-fidelity prototyping


Mr. Kevin Murray is a Delivery Director at Valtech with 20 years experience in the industry. Passionate about Agile in the Public Sector, Kevin manages and oversees the successful digital transformation of GDS exemplars for the Department of Work and Pensions, including the phenomenally successful Carer's Allowance digital service.

He is also highly regarded as an expert on the subject of Public Sector Agile and permeates his working life with running for charity. From day one, Kevin has helped in shaping Valtech's approaches to integrating our proven software engineering and agile delivery capabilities with increasing user centricity, user informed development and creative practices.

Mr. Joe McGrath works as a Delivery Manager and Team Lead at NHS Choices. He has 15 years experience working as a Developer, Architect, Technical Lead and Coach.

He realised, during his Physics degree, it was way more fun to write code for a local startup and play frisbee in the park. Since then, he's worked in advertising and digital agencies, broadcast media and healthcare, and played frisbee in parks around the world. Joe spent the last five years working in and around the NHS - helping teams to work more effectively.