On-line processes - experiences and issues

Wednesday 2 March 2011

6.00pm for 6.30pm

Manchester Metropolitan University, John Dalton Building, Oxford Road, Manchester | Directions

Free of charge

Richard Twallin

This event is organised by BCS Quality Specialist Group and BCS Manchester Branch

Richard Twallin will discuss real experience of the issues involved and potential value of online systems for providing process definitions to users, including:

  • clarifying responsibilities: who owns the processes and associated procedures and how can this ownership be effectively implemented in practice?
  • getting QMS components (e.g. procedures, process diagrams) into use (ie beyond the draft stage) via the various quality control/assurance stages e.g. review, approval and authorisation.
  • understanding why the management system is being implemented e.g. is it just to get certification or is it to help the business improve?  How can online systems help?
  • the importance of structure and the need to avoid just putting everything online
  • using an MS Access database to manage improvement e.g. from audits, issues, failures, suggestions, complaints etc

Richard is a ISO9001/ TickIT auditor with background in software development most of his recent work has been in service organisations, including IT service organisations.  His background also includes the ISO 20000 and ISO 27001 standards for service management and information security management Programme.

6.00pm - Welcome refreshments (sandwiches and tea/coffee)
6.30pm - Start and introduction
8.00pm - Questions and discussion
8.30pm - Finish

There is no charge for attending this meeting, but please inform us if you wish to attend. This meeting qualifies under the BCS Continuous Professional Development Scheme.

To reserve a place, email qsgmeeting@improveqpi.com. Final details will be confirmed by email a few days before the meeting.