TickITplus: How to improve the processes and obtain maturity certified

Monday 20 August 2012

9.30am - 4.30pm

University of Tampere, Finland

The cost for the seminar will be €300

Dave Wynn and Peter Lawrence


The seminar has been designed to describe de benefits and components in TickITplus and how to use it for improvement of the processes as well as undertaking a formal certified capability assessment. The project to develop TickITplus is being run by the Joint TickIT Industry Steering Committee, (JTISC), which is made up of a number of key stakeholders from all areas of the IT industry.

The first and most obvious aspect of TickITplus is the introduction of process capability assessment into certification. Rather than take the CMMI approach, the ISO/IEC 15504: Process Assessment, is being used as the method of determining the process capability and organisational maturity.

By allowing optional inclusion of additional key IT standards, TickITplus incorporates these aspects under one process and certification umbrella, allowing the capabilities of these processes to be covered by the same assessment method. At present two requirement standards have been covered, ISO 9001 and ISO/IEC 20000-1 and in future further Requirement Standard will be included, e.g. ISO/IEC 27001.

Formal improvement is another key aspect of TickITplus. While undertaking and demonstrating improvement is a key requirement of SIO 9001, TickITplus builds it into the auditing process itself. Improvements will have to be planned, implemented, reviewed and built into the formal assessment process.

At this seminar, you will:

  • Gain a better understanding of the need for TickITplus
  • Learn about the content and structure of the TickITplus scheme
  • Discover the key benefits TickITplus can bring to your organisation
  • Hear case studies of TickITplus in practice and see how it all works

PDF fileFurther information and agenda

Dave Wynn

Dave Wynn Dave Wynn is Managing Director of Omniprove Ltd, with 30 years’ experience in the IT industry. He has spent over 12 years actively involved with the management, procurement, design, development, test and integration of real time software systems, primarily in the defence sector.

Dave is a registered ISO 9001/TickIT & ISO 20000-1 lead auditor, the first TickITplus capability assessor and a certified SEI SCAMPI V1.3 lead appraiser. He has conducted many hundreds of assessments, appraisals and audits in all industry sectors throughout the world for over 18 years. Dave has been instrumental in the implementation of successful process improvement programmes for a number of organisations, leading to the highest levels of process maturity.

Recently, Dave has been actively involved in the JTISC TickITplus developments and is author of a number of the scheme documents including the Core Scheme Requirements and Kick Start Guide, joint author of the Base Process Library Guidance and lead author of the Base Process Library. He is also the developer and is delivering the first TickITplus foundation course. Dave holds an honours degree in Computational Science, is a Chartered Engineer, a Chartered IT Professional and a member of the BCS.

Peter Lawrence, MSc FIQA CQP FBCS CITP

Peter LawrencePeter Lawrence is a renown global quality management executive and guru with over thirty years experience in manufacturing and technology industries.

Peter holds a first class masters degree in Total Quality Management and received a European Foundation for Quality Management (EFQM) award for his research on modelling process maturity and process improvement.

Peter is a Chartered Fellow of the British Computer Society and a Chartered Fellow of the UK’s Chartered Quality Institute. Peter is a Fellow of Sheffield Hallam University and regularly lectures on the Business Excellence and Quality. Peter is also an external examiner for Lincoln University.

Peter chairs the UK Industry’s Joint IT Steering Committee, who are responsible for setting quality and accreditation standards across the UK’s IT industry.