Process Improvement - Barriers and Opportunities for Teaching and Training

Tuesday 11 August 2015


The Forum,  Mount Havelock, Douglas, Isle of Man


Organised by Manx ICT Association and the Isle of Man BCS International Section in conjunction with BCS Quality SG and BCS e-Learning SG

Margaret Ross MBE, Emeritus Professor of Software Quality at Southampton Solent University.


The presentation is based on two 2014 EC reports on utilising new technology in teaching and learning.

Barriers and opportunities associated with professionals are considered. Practical possibilities for increasing the understanding and implementation of process improvement are discussed, including the use of webinars. The use of MOOCs, potentially leading to on-line assessed qualifications, could increase the number of practitioners with the relevant knowledge. Changes to SFIAplus could enhance awareness of process improvement, and so encourage employers to authorise relevant training.

The lack of relevant knowledge and experience of teachers and lecturers is considered, together with the problems of pressures by other topics on academic courses. The actions that could be undertaken to promote and assist the teaching of process improvement in colleges and universities range from provision of suitable case studies to the inclusion of process improvement within the accreditation of courses.

The opportunities associated with the new higher apprenticeships could provide potential practitioners with process improvement skills for the future. Changes in the requirements by professional bodies for syllabus content for accredited courses, aligned with enhanced SFIAplus, could increase awareness of process improvement. The syllabus could be aligned with professional courses, so students could obtain the professional qualification as well as their academic qualifications.

Margaret Ross is Emeritus Professor of Software Quality at Southampton Solent University. Already an FBCS, she was awarded an Honorary FBCS in 2007 and the BCS John Ivison medal in 2011. She received an MBE at Buckingham Palace in 2009 from Prince Charles for services to Higher Education.

Margaret is an active member of the BCS, the Chartered Institute of IT, and is on various Boards and committees, including the BCS Council and Trustee Board, Vice Chair of the Quality SG and the e-Learning SG, Secretary of the GreenIT SG and Chair of the Hampshire Branch.

Margaret's area of interest is quality. She has also been Conference Director since 1992 of the annual series of Software Quality Management international conferences, aimed at benefits to industry, and since 1995 of the annual series of international educational INSPIRE conferences. She has edited over forty books, has examined over twenty Phds.