Conflict Management and Facilitation on Projects - A Human Touch

Wednesday 14 May 2014

6.00pm - 8.30pm (refreshments available 30 minutes before)

BCS London, Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Debra Paul

Whether dealing with a potential conflict or facilitating a desired outcome, what can we do to maximise the chances of success? We often talk about engaging with stakeholders and managing stakeholder relationships but what does this actually mean and is it ever completely possible? Debra Paul, co-author of The Human Touch, discusses the need to think about the person not the job title and suggests some frameworks and techniques that can help us work successfully with the people we encounter in our professional lives. In this interactive and practical session, Debra will explain the drivers behind producing the book and will explore how we might use some of the approaches in practice, in order to gain insights and handle those tricky situations all too familiar to anyone working to deliver effective business change.

About the Speaker:

Debra has over 30 years of experience in business analysis and business change. She has worked as a consultant, manager and trainer, and is now managing director of Assist Knowledge Development Ltd. She is the co-author and editor of three books: Business Analysis, Business Analysis Techniques and The Human Touch. Debra has worked with numerous organisations to help them develop their business analysis capability. Debra is a Chartered Fellow of BCS, The Chartered Institute for IT, a Fellow of the Royal Society of Arts (FRSA) and is the Chief Examiner for the BCS International Diploma in Business Analysis.

Event report

A review and presentation slide pack may be posted on our PROMS-G Members' Secure Website.