21st Century IS Competencies

Kingston & Croydon Branch event

Tuesday 2nd October 2007. 7.00 pm for 7.30. Ends 9.00pm

Room 102, Town House, Kingston University, Penrhyn Road, Kingston, Parking in Penrhyn Road car park, or to the rear off Fassett Road. Map


This presentation will address a deadly serious subject in a light-hearted manner loosely based on Stephen Covey's business best-seller: Seven Habits of Highly Effective People®. These are:

  • Habit 1 - Be proactive
  • Habit 2 - Begin with the end in mind
  • Habit 3 - Put first things first
  • Habit 4 - Think win-win
  • Habit 5 - Seek first to understand and then to be understood
  • Habit 6 - Synergize
  • Habit 7 - Sharpen the saw

Charles Chang uses his experience as a consultant and researcher to bring together and explain the critical competencies that the successful 21st Century senior IS executive needs to master. His talk is strictly about the 'soft' competencies needed. He assumes that the typical senior IS executive is already technically competent.

The competencies Charles will cover include:

  • Appreciating that behavioural competencies are more important than business or technical competencies
  • Adopting 'new' attitudes
  • Communicating the 'right' way with business execs
  • Negotiating skilfully
  • Managing internal and external partners effectively
  • Understanding and applying certain important psychometric assessments, such as TKI® - for conflict management and FIRO-B® - for behavioural tendencies
  • Learning to 're-create' and be 'lazy'.

Charles is a Fellow of the BCS and FIBC and is a Director Oaksmill Limited, Management Consultants in IT.

Presentation Slides

PDF file Presentation Slides - 21st Century IS Competencies