Developing your business through your soft side - Part 2

BCS CONSIG joint event with the Women's Group.

Tuesday 22nd April 2008, 6.00pm for 6.15pm. Ends 9.30pm

BCS London Office, First Floor, The Davidson Building, 5 Southampton Street, London WC2E 7HA

Charles Chang and Jill Dann

We present another exciting evening in the Master Class Series which aim to extend the skills and understanding of Consultants on human behavior; and thereby help to become more effective in gaining business and helping their clients.

Our eminent speakers who will guide us in our journey have excellent credentials as practicing consultants, coaches and researchers. All are welcome to come along to learn new skills, discover new business opportunities, renew old acquaintances, make new friends and enjoy the evening.

Part 1
Title: Managing conflict and improving your negotiations
Speaker: Charles Chang FBCS CITP  FIBC CMC
Summary: Following the very successful presentation on "understanding behavioural preferences in a consulting context" in October, Charles Chang is going to present another 'soft topic' of interest to consultants. As with his previous session, Charles will be referring to a specific psychometric instrument as the basis of his presentation.

This time he will be using TKI® - Thomas Kilmann Conflict Mode Instrument. (Once again, he will ask delegates to self assess in a light-hearted manner - as in practice TKI needs to be administered professionally - to illustrate various lessons that can be learnt about managing conflict and improving negotiations leading to win-win results.

Charles Chang
Charles is an independent consultant focused on the softer issues of IT management such as governance, portfolio management, benefits realisation and people and organisational issues. He runs workshops for both users and vendors of IT on improving team working, effective communications and on the role of senior business executives in directing IT investment.

Charles developed his IT skills with IBM in the US and with ICL in the UK over 15 years. His consulting and research skills were developed over 20 years at Butler Cox, Wentworth Research - which he co-founded - and Gartner, where he was a VP of EXP: Executive Programs for CIOs. Charles is the author of numerous reports and has addressed business and IT executives internationally.

Part 2
Title: Using Your Emotional Intelligence
Speaker: Jill Dann FBCS CITP
Summary: Jill's presentation will be highly interactive and those attending will find it more beneficial if they complete and bring along the consulting skill assessment form that can be downloaded below. 

Jill will go though the assessment looking at the emotional intelligence competencies involved in the capabilities and will:

  • pick out discoveries and insights,
  • discuss application in consultancy
  • discuss consequences if development is low
  • and then enable each person to produce a personal development plan.

She will talk us through the results of our questionnaire and then introduce different emotional intelligence competencies as we go through so that we can make note of personal development needs in each area. It will help to bring along a pad and paper to work on. The aim is to enable everyone to go away with their own development and action plan for 2008.

Jill Dann,
Jill Dann Jill is a BCS Council member as well as being an active member of a number of BCS groups. She is founding Director of Consultation Limited started in 1987. Jill's background was a classic progression from programmer to analyst and then into project and programme management, initially in the Royal Navy. She has worked on multinational problems and some large scale long term implementations improving process and people interaction.

In the last decade in particular, Jill has coached executives, senior civil servants, self-made millionaires and a variety of other aspiring individuals in the UK and oversees through for example: major business change programmes and the launch of new businesses (Barclays in 3 different parts, egg, CGNU, Halifax, Lloyds TSB, Prudential Banking).

She works for Ashridge Management College as an e-author on topic such as employee engagement, emotional intelligence and many other subjects. She is a visiting lecturer for the University of Portsmouth and the Business School using her case studies with over 50 businesses. Her 4th book on emotional intelligence is published in May 2008. She has four more books on the tracks.

After the presentations there will be a Q&A Session with the opportunity to share your skills and experiences with us; and we shall end with informal discussions and networking over buffet and drinks.

Cost including Buffet and Vat: £11.75 for BCS & JCF members: £17.63 for non-members.  

PDF fileCharles Chang's presentation (1.8 Mb)
PDF fileJill Dann's presentation (197 kb)